Terms of Service

Note. This is a placeholder. Final terms are pending legal review with counsel and will be updated before general availability. If you’re evaluating Monroe for an enterprise deployment, write to enterprise@getmonroe.com for the latest signed MSA.

1. Acceptance of terms

By creating an account, connecting a workspace, or otherwise using Monroe (the “Service”), you agree to these Terms of Service (the “Terms”). If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. The service

Monroe is a software-as-a-service AI employee that runs from Slack and Microsoft Teams, integrates with third-party tools you authorize, and produces work product on your behalf. The Service is provided “as is” during the beta period. Pricing, features, and availability may change.

3. Accounts and authorization

You are responsible for safeguarding your account credentials and for any activity performed under your account. You are responsible for the connectors you authorize and the data Monroe accesses through them.

4. Acceptable use

You agree not to use Monroe to: (a) violate any law; (b) infringe intellectual property; (c) send unsolicited bulk communications; (d) attempt to reverse engineer or interfere with the Service; (e) build a competing product.

5. Fees, credits, and spend caps

Paid plans are billed via Stripe. Credits represent units of work and are billed against your account at the rate posted on the pricing page at the time of usage. You can set a monthly spend cap; Monroe will stop new runs once the cap is reached until you raise it. Promotional credits expire as posted.

6. Cancellation

You may cancel your subscription at any time via the Stripe-hosted Customer Portal. Cancellations take effect at the end of the current billing period. Unused promotional credits expire on cancellation.

7. Data and privacy

Your data is governed by our Privacy Policy and, for enterprise customers, the Data Processing Addendum. We do not use your workspace data to train foundation models.

8. Disclaimers and liability

To the maximum extent permitted by law, Monroe is provided without warranties of any kind. We are not liable for indirect, incidental, or consequential damages. Total liability is capped at the fees you paid in the twelve months preceding the claim.

9. Changes

We may update these Terms from time to time. Material changes will be posted with at least 30 days’ notice via email or in-app.

10. Contact

Questions about these Terms: legal@getmonroe.com.